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Livebookings Holdings Limited, with its registered address at 5th Floor, Elizabeth House, 39 York Road, London, SE1 7NQ +44 (0)20 7199 4300 (“us” “we” or “our” for short) is committed to protecting the privacy of users of our website at www.bookatable.com (the “Website”).

This privacy policy (the “Privacy Policy”) explains our policy regarding any information you might supply to us (or that we might collect from you) when you visit the Website or use certain services offered via the Website. Any such information shall be used in accordance with the permissions granted by you and in accordance with the Data Protection Act 1998 (the “Act”). We are the data controller for the purposes of the Act.

Please note that any information you provide in the course of submitting reviews on the Website will be subject to our Privacy Policy, which can be viewed here.

Summary of Key Principles

We’ve set out below a summary of the key points of our Privacy Policy, so that you can get a quick understand of how we use your information and how it is protected. For more information on these points, please read the remainder of this Privacy Policy in full.

  • We typically collect two types of information about you: (i) information that you provide that personally identifies you (such as your name, email address or contact details); and (ii) information that does not identify you, but which is relevant to your use of the Website (such as the pages visited on our Website and the dates and times of your visit).
  • The information is stored on secure servers in UK and Ireland. If that location changes, then we will update this Privacy Policy accordingly.
  • We use this information to make the Website available to you, remember your preferences, facilitate restaurant bookings, conduct promotions or prize draws that you have entered, monitor traffic on and performance of our Website, and to contact you with information about our services and those of our business partners (where you have given us your consent to do so).
  • We may disclose information about you to our selected business partners for the above purposes (such as the restaurant with whom you wish to make a booking), and to certain other third parties in the circumstances described in more detail in the full Privacy Policy below.
  • Our Website uses cookies, but you can disable these by adjusting your browser settings.
  • We may update this Privacy Policy from time to time to reflect changes in our business practices and/or applicable law and regulation. Please check this policy for updates regularly.
  • If you have any questions or comments regarding our privacy practices, you can email us at privacy@bookatable.com.

Our Privacy Policy is intended to assist you in making informed decisions when using our Website and our services. Please take a minute to read and understand the policy in full.

What Information Do We Collect?

The information that we collect about you falls into two categories, (together, the “Information”):

  • personal information such as your name, address, telephone number, date of birth, age and email address that you provide us with when you register or when you send us an email (“Personal Information”); and
  • website use information – our Website utilises a standard technology called “cookies” (see explanation below, “What are Cookies?”) and web server logs to collect information about how our Website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website. Our Website also uses the IP address of your computer to recognise your geographic location, so that we can provide localised content and language to you (“Website Use Information”).

Your Consent

By using our Website you consent to our collection and use of your Information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post an updated version of this Policy on our Website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

How Do We Use the Information That You Provide to Us?

We use your Information for the purposes of:

  • making the Website available to you by recognising the IP address of your computer and any preferences you may have indicated on earlier visits;
  • facilitating restaurant bookings that you wish to make using the Websites, by passing your personal details on to the relevant restaurants;
  • conducting promotions or prize draws that you have entered using the Website;
  • monitoring visitor traffic on our Website and conducting analysis on the performance of our Website so that we can improve user experience; and
  • contacting you with information about our services which we think might be of interest to you, and sharing your information with select business partners so that they may also get in touch with you, and those of our business partners. Please note that this will only be done if you have ‘opted in’ to receive email communication at the point of registration or when making a booking. You may notify us at any time if you do not wish to receive these offers by clicking on the ‘UNSUBSCRIBE’ link in those emails, or by emailing us at unsubscribe@bookatable.com stating ‘UNSUBSCRIBE’ in the subject field.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You may refuse to accept cookies by changing the setting on your browser so that it will not accept cookies. However, if you select this setting you may be unable to access certain current or future parts of our Website. For more information about cookies including how to set your internet browser to reject cookies please go to www.allaboutcookies.org.

How Do We Use Website Use Information?

As you browse on our Website, we use cookies to differentiate you from other users and, in conjunction with our Web server’s log files, to allow us to calculate the aggregate number of people visiting our Website. Website Use Information helps us gather feedback in order to constantly improve our Website and better serve our users. Website Use Information does not allow us to gather any personal information about you and we do not generally store any personal information that you provide to us in your cookies.

Sharing Information with Third Parties

We may share your Information with our third party business partners for the purposes of fulfilling services you request (such as passing on your details to restaurants with whom you wish to make a booking) or for operating and maintaining our Website.

Those third parties may wish to contact you from time to time with information about their own products or services. You have the right to request us not to share your Information for such marketing purposes by indicating before submitting your Information whether you mind it being used in this way. Alternatively, you can exercise your right to do so by contacting privacy@bookatable.com or by writing to us at the address at the beginning of this Privacy Policy.

We may also disclose your Information to third parties where we are required to do so by law, or where it is necessary for the purpose of or in connection with legal proceedings or in order to exercise or defend legal rights. Finally, if our company or our assets are acquired by another company, then your Information may be one of the assets that is transferred or acquired.

Protecting Your Information
How Can You Access and Correct Your Information?

You have a right to receive a copy of Information we hold about you by emailing us at privacy@bookatable.com or by writing to us at the address stated at the start of this Privacy Policy, addressed to Operations Director.

We are permitted under English law to charge a small fee to meet the administrative costs associated with meeting such requests.

What About Other Websites Linked to Our Website?

Please remember that when you use a link to go from our Website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our Website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

Information Transmissions

Unfortunately, the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Information, we cannot ensure the security of your data transmitted to our Website. Any transmission is at your own risk. Once we have received your Information we will use strict procedures and security features to prevent unauthorized access.

Further Information

Questions about this Privacy Policy or any complaints relating to this policy can be addressed to privacy@bookatable.com or by writing to Operations Director at the above address.