7 de marzo de 2020
again this afternoon tea was amazing - however the experience was spoiled by delivering the birthday plate for my friend's 60th to another table who then kept it - i had to get another one made up by the hotel by which time we had eaten too much!
23 de febrero de 2020
The food is good but very expensive
3 de enero de 2020
Food was lovely however the service was a bit off. Not sure if it was due to the hotel being busy or staff not being managed properly. Having to ask for the tea to go with the food isn't how I thought it was done.
9 de noviembre de 2019
I had booked the lounge for lunch for 2 persons online. The website and reviews provided 4/5 star feedback. Based on this I booked around 3 weeks before the event. On arrival, the hotel was looking impressive; clean, bright and with a warm welcome from the doorman. I was lead to a nice 2 seat table not by the front window as I had asked for but slightly back however still providing a good view of the golf course and Ailsa Craig etc. The lunch menu was reasonable, not as comprehensive as the one shown online but there was a warning that the menus do change. It was more aimed at afternoon tea than lunches I would have to report. The food we ordered was very good including the accompanying service. The chair I was located on was probably on reflection was too close to the cutlery drawer. I could feel the waiters presence on my shoulder throughout the time I was there. Based on the online description, we both dressed smart, jacket for the man and dress for the lady. Unfortunately, it was in this area (dress code) that let the place down in my opinion. Almost 70% of the other diners were sitting in white bath robes. There was obviously a SPA special on, and all the ladies had finished their SPA and had been allowed into the dining area with their robes on to eat lunch or high tea. If I had been informed that the dress code was casual, I would have complied accordingly. I didn't expect this so maybe should have asked in advance. However having been in a number of 5 star facilities around the world, I foolishly didn't expect it in Turnberry. It really wasted the occasion I booked for my companion from Asia although we could both laugh at the surrounds we sat in. Again I blame myself for not checking with the hotel beforehand. Therefore to summarise, the lunch experience was pleasant and unexpected. I won't be going back for lunch there .... too many other quality eating eating places in Scotland to go to. Turnberry, thank you for the interesting afternoon.
6 de noviembre de 2019
It was everything I expected. My only reservation was that the tea was very weak and no matter how long I left it, it stayed much the same
23 de septiembre de 2019
Afternoon tea was absolutely lovely, service and surroundings were superb
13 de septiembre de 2019
Afternoon tea for the family as it was my wife's birthday. Lovely food and very engaging server called Gavin. Very attentive to 8 year old and met his very specific requirements, treating him as a person and not patronising. Hotel provided a lovely birthday cake and Gavin sang "Happy Birthday'. Lovely window seat
17 de julio de 2019
Fabulous drive up to the main entrance - made most welcome by all staff. Afternoon Tea was great and plenty of choice and food. Staff checked our group for allergies and accommodated accordingly. This was the second time I've been and have never been disappointed !!!
14 de julio de 2019
Was a fantastic experience. My wife and I thoroughly enjoyed our time here. The food was second to none and the service was amazing. Highly recommended.
3 de julio de 2019
fantastic would recommend to anyone